Benchmark your operation against the 4-Pillar WEST Framework (Workforce, Experience, Standards, Trading) and discover your immediate operational readiness score.
The WEST Diagnostic
Answer each question as your venue truly operates today — not as the manual says it should. Your score is calculated instantly and stays confidential.
Supervisors, onboarding and the communication that holds a shift together.
Guest feedback, service recovery and natural, unscripted hospitality.
Checklists, HACCP discipline and consistency when key people are off shift.
Prime costs, midweek protection and margin targets your team actually knows.
About the Consultant
Founder, West Hospitality Consulting · BA Hons · Chartered Manager
“A hospitality consultant who still steps onto the line to understand the frontline pressures managers face.”
Adam has spent his career on both sides of the pass — running shifts on the frontline and translating operational reality into boardroom performance. West Hospitality Consulting exists to bridge that gap for independent UK pub, bar, restaurant and hotel operators: practical, standards-led support that starts where the work actually happens.
Supervisors, onboarding and the communication that holds a shift together.
Guest feedback, service recovery and natural, unscripted hospitality.
Checklists, HACCP discipline and consistency when key people are off shift.
Prime costs, midweek protection and margin targets your team actually knows.